Return Policy

At scalperbear, we strive to provide exceptional event décor and photo zone installations that meet and exceed our clients' expectations. We understand that circumstances may change, and this policy outlines how we handle cancellations, refunds, and returns.

Event Décor and Styling Services

Deposits and Payments

To secure your booking date, we require a 50% non-refundable deposit of the total quoted price. The remaining balance is due 14 days prior to your event date. For larger events or custom installations, we may establish a payment schedule outlined in your Service Agreement.

Cancellation Policy

Our cancellation policy for event styling services is as follows:

• Cancellations made more than 60 days before the event date: 50% of the deposit will be refunded
• Cancellations made 30-60 days before the event date: No refund of deposit, but no additional charges
• Cancellations made less than 30 days before the event date: No refund of deposit, and 50% of the remaining balance will be charged

Date Changes

If you need to change your event date, we will do our best to accommodate the change, subject to our availability. Date change requests must be submitted in writing.

• Date changes requested more than 60 days before the original event date: No additional charge if we have availability on the new date
• Date changes requested 30-60 days before the original event date: 15% rescheduling fee of the total contract value
• Date changes requested less than 30 days before the original event date: 30% rescheduling fee of the total contract value

If we are unable to accommodate your new date, our standard cancellation policy will apply.

Weather-Related Cancellations

For outdoor events, if severe weather conditions make it impossible to proceed with the installation or event, we will work with you to:

1. Relocate the installation to an indoor location if possible
2. Reschedule the event to another available date
3. Provide a 50% credit towards a future event if options 1 and 2 are not feasible

Weather-related cancellations must be communicated at least 24 hours before the scheduled setup time.

Rental Items

Damage Deposits

For rental items, a refundable damage deposit may be required, which will be specified in your rental agreement. This deposit will be refunded within 7 business days after the return and inspection of the rental items, less any charges for damages or missing items.

Rental Cancellations

Cancellations for rental items follow the same policy as our event styling services.

Rental Returns

All rental items must be returned in the same condition as they were provided, except for normal wear and tear. Items must be returned by the agreed-upon date specified in your rental agreement. Late returns may incur additional daily rental charges.

Damaged or Lost Items

The client is responsible for any damage to rental items beyond normal wear and tear, or for any lost items. Charges for damages or losses will be deducted from your damage deposit. If the damage exceeds the deposit amount, you will be invoiced for the difference.

Product Purchases

Custom-Made Items

For custom-made décor items created specifically for your event or to your specifications:

• All sales are final, and we do not accept returns or exchanges
• Cancellations of orders in progress will result in forfeiture of any deposits paid

Ready-Made Items

For non-custom, ready-made items purchased through our studio:

• Returns are accepted within 14 days of purchase if the item is unused and in its original packaging
• A 15% restocking fee may apply
• Shipping costs for returns are the responsibility of the customer
• Refunds will be issued in the original form of payment

Defective Items

If you receive a defective item, please contact us within 48 hours of receipt. We will arrange for a replacement, repair, or refund at our discretion. Photographic evidence of the defect may be required.

Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause beyond the reasonable control of the party. This includes, but is not limited to, acts of God, governmental actions, natural disasters, fire, flood, epidemic, or pandemic.

In the event of a force majeure situation, we will work with you to reschedule your event or provide credit towards future services.

Amendments to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the revised policy.

Contact Information

For any questions or concerns regarding our Return Policy, please contact us at:

scalperbear
501 Brushy St
Austin, TX 78702
United States
Email: info@scalperbear.world
Phone: +15123200553